📌 Understanding Ticket Priorities (Low, Medium, High, Urgent)

🛠 Ticket Priority Levels:

1️⃣ Low Priority

• Used for non-urgent requests or minor issues that don’t require immediate attention.
• Response Time: Generally addressed within 48 hours.

2️⃣ Medium Priority

• Used for requests that need to be addressed within a reasonable time frame but are not critical.
• Response Time: Typically within 24 hours.

3️⃣ High Priority

• Used for issues that are affecting your service or workflow but are not an emergency.
• Response Time: Typically within 12 hours.

4️⃣ Urgent Priority

• Used for critical issues that need immediate attention (e.g., service outages, security concerns).
• Response Time: Addressed as quickly as possible, usually within 1 hour.

❓ FAQs & Troubleshooting

🔹 How do I change the priority of my ticket?
✔️ You can select the priority level when submitting your ticket. If you need to adjust it after submission, reply to the ticket to request a priority change.

🔹 What if my issue is urgent but I accidentally selected the wrong priority?
✔️ If you've selected the wrong priority, please respond to your ticket, and our support team will adjust it accordingly.

🔹 Can I request an urgent priority for a non-critical issue?
✔️ We recommend using the appropriate priority to ensure we can provide the best support to all customers. Requests for urgent priority for non-critical issues may be adjusted.

📞 Need More Help?

If you need assistance in selecting the correct ticket priority, our support team can help you! Reach out via ticket or live chat. 😊