📌 What to Do If You Can't Log In

🛠 Steps to Troubleshoot Login Issues:

1️⃣ Double-Check Your Credentials
Ensure that you're entering the correct email address and password associated with your account.

• Tip: Make sure your Caps Lock is off and you're using the correct case for your password.

2️⃣ Reset Your Password
If you've forgotten your password or can’t remember it, follow these steps to reset it:

• Go to the Login Page and click the “Forgot Password?” link below the login form.
• Enter your email address to receive a reset link.
• Check your email inbox for the reset link and follow the instructions to set a new password.

3️⃣ Check for Account Lockout
If you’ve made several unsuccessful login attempts, your account might be temporarily locked for security reasons.

• Wait 15–30 minutes and try logging in again.

4️⃣ Clear Your Browser Cache
Sometimes, stored data in your browser can interfere with logging in. Try clearing your browser cache and cookies:

• Go to your browser settings and clear the cache and cookies.
• Close and reopen your browser, then try logging in again.

5️⃣ Try a Different Browser or Device
If the issue persists, try accessing the support portal from a different browser or device to rule out browser-related issues.

6️⃣ Disable Browser Extensions
Certain browser extensions or add-ons may prevent successful logins. Try disabling them temporarily and attempt to log in again.

7️⃣ Check Your Internet Connection
Make sure you have a stable internet connection. Try visiting other websites to confirm if your connection is working properly.

❓ FAQs & Troubleshooting

🔹 I didn’t receive the password reset email.
✔️ Check your spam/junk folder. If the email isn’t there, try submitting the reset request again or ensure you’ve entered the correct email.

🔹 The reset link is expired.
✔️ Password reset links expire after a certain time. Simply request a new reset link by clicking on “Forgot Password?” again.

🔹 I still can’t log in after resetting my password.
✔️ Double-check that you’re entering the correct email address and new password. Try clearing your cache or using incognito mode to avoid caching issues.

🔹 My account is locked.
✔️ If your account is locked due to multiple failed login attempts, wait 15–30 minutes before trying again. If you continue having issues, contact support for further assistance.

📞 Need More Help?

If you’ve followed these steps and still can’t access your account, contact our support team for further assistance. You can submit a ticket or use live chat to get in touch. We’re here to help! 😊