1️⃣ Log In to the Support Portal
Open your web browser and go to the HiTide Support Portal.
Click the “Login” button at the top right corner to sign in with your account.
2️⃣ Navigate to Your Tickets
Once logged in, click on the “My Tickets” link or navigate to the “Support” section in the main menu.
3️⃣ View Your Open Tickets
In the “My Tickets” section, you'll see a list of all your active and past tickets.
4️⃣ Check the Ticket Status
Each ticket will display a status such as:
5️⃣ Click on a Ticket for More Details
To see the full ticket details, including comments from the support team and any updates, simply click on the ticket subject or ID. You'll be able to see all the progress and any actions taken on the ticket.
6️⃣ Receive Email Notifications
You will also receive email notifications every time there is an update on your ticket, so you’ll always be in the loop.
🔹 I don’t see my ticket in the list.
✔️ Make sure you are logged into the correct account. If the ticket was submitted with a different email, check your inbox for notifications or try searching with a different account.
🔹 How can I check if my ticket is resolved?
✔️ Look for the “Resolved” status in the ticket status section. If your ticket is resolved, you'll see a confirmation. You can also check for the final response from the support team.
🔹 I didn’t receive any email updates.
✔️ Check your spam/junk folder for notifications. If you still aren’t receiving emails, make sure your email settings are correct and contact support for assistance.
If you’re having trouble checking your ticket status or need further assistance, feel free to contact our support team. You can submit a ticket or use live chat to reach us. We’re here to help! 😊
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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